Research on the Solution of Interpersonal Conflict in Team Collaboration of Small and Medium-sized Enterprises

Guangyao Xia*
Tianfu College of Southwestern University of Finance and Economics, Chengdu 610052, China
*Corresponding email: xgy13618350275@qq.com
https://doi.org/10.71052/hkfb2025/UBXQ4730

In the face of intensifying market competition, team collaboration has become pivotal for small and medium-sized enterprises (SMEs) to enhance their core competitiveness. However, due to flat organizational structures, limited resources, and imperfect management mechanisms, frequent interpersonal conflicts within teams severely hinder corporate efficiency. This paper systematically analyzes the main types of interpersonal conflicts in team collaboration (task-based, relationship-based, process-based) and their underlying causes (such as ambiguous authority, poor communication, and cultural gaps) based on the organizational characteristics of SMEs. Targeted core strategies are proposed, including establishing a management system with clear authority and responsibility, strengthening two-way communication mechanisms, fostering an inclusive and collaborative team culture, and implementing dynamic conflict resolution. The study aims to provide SMEs with a systematic and actionable conflict management solution, helping them transform conflicts into drivers of team innovation and achieve high-quality sustainable development.

References
[1] Cosenz, F., Bivona, E. (2021) Fostering growth patterns of SMEs through business model innovation. A tailored dynamic business modelling approach. Journal of Business Research, 130, 658-669.
[2] Liu, S., Cheng, H. (2024) Manufacturing process optimization in the process industry. International Journal of Information Technology and Web Engineering (IJITWE), 19(1), 1-20.
[3] Khalil, M. I., Haque, R., Senathirajah, A. R. S. (2023) Factors affecting smes perception of human resource management practices: a structural equation modeling approach. International Journal of Professional Business Review: Int. J. Prof. Bus. Rev., 8(5), 42.
[4] Sheehan, M., McCabe, T. J., Garavan, T. N. (2020) Workplace bullying and employee outcomes: a moderated mediated model. The International Journal of Human Resource Management, 31(11), 1379-1416.
[5] Kim, H., Hur, D. (2024) Feeling torn? The conflicting effects of market and entrepreneurial orientations on manufacturing SMEs’ innovation performance. European Journal of Innovation Management, 27(1), 233-262.
[6] Aditya, S., Setyawan, A. A. (2021) Conflict management and job satisfaction in Indonesia’s public organization. Journal of International Business and Management, 4(2), 1-14.
[7] Cheng, F. F., Wu, C. S., Chang, J. Y. (2020) Interproject conflict management through cooperation in an enterprise system implementation program. Project Management Journal, 51(6), 582-598.
[8] Abbas, J., Zhang, Q., Hussain, I., Akram, S., Afaq, A., Shad, M. A. (2020) Sustainable innovation in small medium enterprises: the impact of knowledge management on organizational innovation through a mediation analysis by using SEM approach. Sustainability, 12(6), 2407.
[9] Korpysa, J. (2020) Entrepreneurial management of SMEs. Procedia Computer Science, 176, 3466-3475.
[10] Jian, L. (2022) Design of enterprise human resources decision support system based on data mining. Soft Computing, 26(20), 10571-10580.

Share and Cite
Xia, G. (2025) Research on the Solution of Interpersonal Conflict in Team Collaboration of Small and Medium-sized Enterprises. Hong Kong Financial Bulletin, 1(6), 40-43. https://doi.org/10.71052/hkfb2025/UBXQ4730

Published

24/02/2026